Terms and Conditions
Order Completion
Please note we’re very fast at personalising products, picking and packing your order & despatching it. Which means we’re not able to make any amendments to your order after the payment confirmation stage.
This includes: Changing the delivery address or shipping method. Adding or removing items from your order or altering the sizes or colour of products, this may include personalised items.
Prices
All prices published on our website are correct from the date of production. Prices may vary (either up or down in price structure) due to circumstances beyond our control. However, this will be drawn to your attention when we receive your order. You will then be given the option to proceed with your order or to withdraw it from our records.
Availability
All items displayed are in stock and available for immediate despatch avoiding messy “back orders” and “ship from manufacturer” that you may see on other sites.
Sizing
All sizing is based on a UK size guide. For international sizing please check our size guide before ordering.
Personalised/Customized Goods
Printed and embroidered items, gloves, clothing, bags and accessories are Non-Returnable unless faulty (This includes items personalised with just a number 1). Please note that some brands require us to print/embroider their goods in brand associated fonts.
Returned Goods
If for some reason any item(s) is not acceptable, you may return it to us provided the item(s) has not been personalised in any way and it is sent back within 30 days of purchase.
Your returned items must be sent back in their original condition & packaging; please ensure you package your return to prevent any damage to the items or boxes.
If you wish to return goods for an exchange or refund please fill in the customer returns form with your return request which will be dealt with when your return is received.
Please send the goods back in their original packaging with a courier of your choice, please note that the goods are your responsibility until we receive them back. We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.
Faulty Goods
If for some reason any item/s are faulty, you may return it to us please make sure the product is clean and dry and ready for fault inspection.
Please fill in the customer returns form with your return request which will be dealt with when your faulty return is received, clearly explaining the reason for return along with the outcome you would like (Replacement,Exchange or Refund). We endeavour to deal with returns within 1 -4 working days, however this may be longer depending on the nature of the fault. Please note that the goods are your responsibility until we receive them back. We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.
Please enclose a copy of the posting receipt and if the item is found to be faulty we will refund this back to your account.
Foam Palms
The majority of foam palms are extremely soft and provide excellent grip in most conditions, because of the softness and grip, the palms of most gloves are subject to wear.
WARNING
Roll Finger and Negative Cut style foam palms: the stitched seams and fingers do come under immense stress during the course of training and match-play and AB Merchandising Limited will not offer replacements or refunds for burst seams and damaged foam around the stress areas.
Great care should be taken when putting the gloves on and taking them off especially roll finger styles…REMEMBER YOUR GLOVES ARE DELICATE!
The majority of gloves we sell are worn by the World’s best goalkeepers who play on the best surfaces with the best quality footballs, most of whom use the gloves for a maximum of 6-8 games. If this is a concern please choose an alternative flat palm style.
If any of the above is a concern do not buy the gloves.
Colour Reproduction
Every reasonable care has been taken to ensure that the colour production of the items featured in our online store is accurate though a very slight variation may result due to the limitations of production on the internet.
Supply
We reserve the right to refuse to supply to an individual or company.
Uploading Images for Personalisation
When ordering products that allow you to upload your own image you will need to check a box to confirm that:
You have the right to use this design.
If any legal copyright holder contacts AB Merchandising Limited in relation to use of their image, they will be referred directly to you and AB Merchandising Limited will NOT accept any responsibility for images uploaded or reproduced without the permission of the legal owner.
You understand that illegal usage of a third party’s protected design can result in heavy penalties.
Promotional Coupons
* Discount does not apply to SALE items.
* Discount does not apply to OFFER items when purchased as part of a MULTI-BUY offer but can be used on a single item purchase. The code is not applicable if you have OFFER items in your basket/order. Only 1 promotion per order is permitted.
Privacy Policy
We do not share your contact details with any third-party company. If you enter our website via Google adwords, a cookie will be placed on your computer. The sole purpose of this is to help us to analyse our Return On Investment (ROI).
Use of Materials on this website
AB Merchandising Limited maintain this site to ensure you are kept updated with our exclusive products. Without AB Merchandising Limited prior written permission, you may not reproduce, distribute, modify, display, prepare derivative works based on, repost or otherwise use of the content of this website.
Denial of Receipt of goods
We are unable to issue replacements or refunds on any orders where the parcel has gone missing and where a claim is in progress, until that claim is settled and compensation received.
If you need replacement goods the way to go about this is to reorder the items and we will then refund in full (including the postage) the cost of these replacements (or the original lost items) once we receive compensation.
We have a target turnaround time for claims of 30 days from the date the claim is received.
Foam Palms: The majority of foam palms are extremely soft and provide excellent grip in most conditions, because of the softness and grip, the palms of most gloves are subject to wear.
Deterioration will be particularly apparent during early and end of season use when the grounds are at their hardest. Try to avoid glove contact with the ground if at all possible!
Young and inexperienced goalkeepers may also notice fast deterioration of the foam; this will become less apparent when individual technique improves.
The majority of gloves we sell are worn by the World’s best goalkeepers who play on the best surfaces with the best quality footballs, most of whom use the gloves for a maximum of 6-8 games. If this is a concern please choose harder wearing foam palms.
We advise using new gloves just for matches and an old pair for training/warm up.
The colouring on the majority of goalkeeper gloves will fade and wear during play, this will not affect the performance of the product in any way.
Shipping a import tax and Duty
Note: Orders from EC countries will not be liable to UK Sales Tax. However purchases may be subject to own countries tax/duty upon receipt.
When shipping to EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. For details, please contact the relevant authorities.
Please note: These additional costs are not covered by us as a brand.